At Urban Weavez, managed by ERP IT Solutions, we aim to create a dependable and pleasant shopping journey for every customer. While we work to maintain accuracy and reliability across our platform, certain risks are naturally associated with online purchases. This policy outlines these possibilities so you can make confident and well-informed decisions.
Online shopping involves a few elements that may vary from user expectations. Even though we share product details with care and present images that reflect the actual item, minor differences may occur. Color, texture, or the overall look may appear slightly different depending on lighting conditions or the type of device used to view the product.
We encourage customers to read all product details thoroughly and contact us if anything needs clarification before placing an order.
Product availability can occasionally shift due to quick purchases, system delays, or unexpected inventory updates. In rare instances, an item shown as available may later be out of stock or require additional processing time.
If such a situation affects your order, we will notify you promptly and provide suitable alternatives, revised timelines, or a refund option to minimize inconvenience and maintain clarity.
We strive to ensure the colors displayed on our platform closely resemble the actual product. However, screens on phones, laptops, or tablets may alter how shades appear, creating slight variations when compared to the physical item. These small differences are common in digital viewing and do not indicate a flaw or incorrect representation of the product.
Once your order is packed and handed to our delivery partners, it travels through external logistics networks. Occasional delays, transit damage, or rare cases of misplaced shipments may occur due to factors outside our control.
If you notice any concerns regarding the condition of your package or the delivery process, please reach out to our team. We will coordinate with the courier partner and guide you toward a quick resolution.
Our platform operates independently, and we only acknowledge official partnerships that we have clearly communicated. Any external website or social media page claiming association without our confirmation should be approached carefully.
We are not responsible for any outcomes, content, or interactions that arise from third-party platforms. If you come across pages or accounts misusing our name, we request that you inform us as soon as possible so we can address the matter appropriately.